Terms of service
TERMS & CONDITIONS
OVERVIEW
This website is operated by HLG Aust Pty Ltd, trading as SaltStick Australia (“SaltStick Australia”, “we”, “us” or “our”).
Throughout the website, the terms “we”, “us” and “our” refer to SaltStick Australia. SaltStick Australia offers this website, including all information, tools, products and services available through the website, to you subject to your acceptance of these Terms & Conditions (“Terms”).
These Terms apply to your use of www.saltstick.com.au (“Website”) and to purchases made through the Website.
By visiting our Website and/or purchasing something from us, you engage in our services and agree to be bound by these Terms, including any additional terms, conditions and policies referenced in these Terms or made available through the Website.
Please read these Terms carefully before accessing or using our Website.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (ACL) or any other applicable law that cannot lawfully be excluded, restricted or modified.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products to you.
1. ONLINE STORE TERMS
By using this Website, you confirm that you have the legal capacity to enter into an agreement with us or that you are using the Website with the appropriate consent or supervision of a parent or legal guardian where required.
You must not use our products, Website or services for any illegal or unauthorised purpose or violate any applicable laws in connection with your use of the Website.
You must not transmit viruses, worms, malicious code or other material that could damage or interfere with the operation or security of the Website.
A material breach of these Terms may result in your access to the Website or services being restricted or terminated.
2. GENERAL CONDITIONS
We reserve the right to refuse or restrict service where reasonably necessary, including in circumstances involving suspected fraud, misuse of the Website, unauthorised resale, security concerns or breaches of these Terms.
You must not reproduce, duplicate, copy, sell, resell or commercially exploit any portion of the Website or services without our express written permission, except where permitted by law.
The headings used in these Terms are included for convenience and do not affect their interpretation.
3. ACCURACY OF INFORMATION
We take reasonable steps to ensure that information made available through the Website is accurate, complete and current.
However, the Website may occasionally contain errors, omissions or information that becomes outdated.
General information available through the Website is provided for informational purposes and should be considered in the context in which it is presented.
We reserve the right to update or modify Website content at any time.
Nothing in this section excludes any rights or remedies you may have under the Australian Consumer Law, including where a product does not match its description.
4. PRODUCT INFORMATION
We make reasonable efforts to display and describe our products accurately.
Product images are provided for illustrative purposes. The appearance, colours, packaging or presentation of products may vary slightly from images displayed on the Website due to factors including screen settings, photography, packaging updates and manufacturing variations.
Product packaging, labels, ingredients, formulations, nutritional information, directions and other product information may change from time to time.
Where applicable, customers should review the information provided on the physical product packaging before use.
Nothing in this section limits your rights under the Australian Consumer Law where a product does not correspond with its description or otherwise fails to comply with an applicable consumer guarantee.
5. PRODUCT USE
SaltStick products should be used in accordance with the instructions, directions and warnings provided with the relevant product.
Information provided through our Website is intended to provide general product information and is not intended to replace professional medical, dietary or healthcare advice.
Individual nutritional and hydration requirements may vary.
If you have questions or concerns regarding whether a product is appropriate for your individual circumstances, you should seek advice from an appropriately qualified healthcare professional.
Nothing in these Terms limits any rights or remedies available to you under applicable Australian law.
6. PRICES
Unless otherwise stated, prices displayed on www.saltstick.com.au are in Australian Dollars (AUD) and include applicable Goods and Services Tax (GST).
Prices may change from time to time without notice.
The price applicable to your order will generally be the price displayed when the order is placed, subject to correction of obvious errors and applicable law.
Shipping charges, where applicable, will be displayed at checkout before you complete your purchase.
7. PRODUCTS AND AVAILABILITY
Certain products may be available exclusively online and products may be available in limited quantities.
All products are subject to availability.
We endeavour to maintain accurate stock information; however, inventory discrepancies may occasionally occur.
Adding a product to your cart does not reserve that product.
We reserve the right to limit quantities purchased where reasonably necessary, including for limited-stock products, promotions, suspected unauthorised resale or fraud prevention.
We may discontinue products or change our product range from time to time.
8. ORDERS
When you place an order through the Website, you are making an offer to purchase the selected products subject to these Terms.
After placing your order, you may receive an automated order confirmation.
An order confirmation acknowledges that we have received your order but does not necessarily mean your order has been accepted or dispatched.
We may decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorised;
- there is an obvious pricing or product information error;
- we reasonably suspect fraudulent or unauthorised activity;
- purchase limits have been exceeded;
- promotional terms have been breached;
- we reasonably believe products are being purchased for unauthorised commercial resale; or
- we are otherwise unable to fulfil the order.
If we cancel an order after receiving payment, we will refund the amount paid for the cancelled products using the original payment method where reasonably possible.
Nothing in this section limits your rights under the Australian Consumer Law.
9. BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete and accurate purchase, billing, shipping and account information when placing an order.
You are responsible for ensuring that your email address, delivery address and other relevant information are correct.
You must be authorised to use the payment method submitted with your order.
We may undertake reasonable payment verification and fraud-prevention checks before accepting or dispatching an order.
10. PAYMENT
We accept the payment methods displayed at checkout.
Payments may be processed by third-party payment providers.
Payment must be successfully authorised before an order can be processed.
Your use of a third-party payment service may also be subject to that provider's applicable terms and privacy policy.
11. PROMOTIONS AND DISCOUNT CODES
From time to time, SaltStick Australia may offer promotions, discount codes, competitions or other special offers.
Specific terms may apply to individual promotions.
Unless otherwise stated:
- promotional codes must be entered at checkout;
- only one promotional code may be used per order;
- promotional codes cannot be exchanged for cash;
- discounts generally cannot be applied retrospectively to completed orders;
- promotions apply only during the stated promotional period;
- product or customer exclusions may apply; and
- promotional products are subject to availability.
Specific promotional terms will apply to a promotion where they differ from these general Terms.
Nothing in a promotional condition excludes or limits rights that cannot lawfully be excluded or limited under the Australian Consumer Law.
12. SHIPPING AND DELIVERY
Shipping methods, charges and available delivery options will be displayed at checkout or set out in our Shipping Policy.
Orders will be delivered to the address provided by the customer when placing the order.
Customers are responsible for providing complete and accurate delivery information.
Delivery timeframes provided by SaltStick Australia or a delivery provider are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather events, public holidays, peak periods and transport disruptions.
If you experience an issue with delivery, please contact us at info@saltstick.com.au.
Nothing in this section limits your rights under the Australian Consumer Law.
13. RETURNS, REFUNDS AND EXCHANGES
Returns, refunds and exchanges are handled in accordance with our Returns & Refunds Policy and applicable Australian law.
Any voluntary change-of-mind returns policy offered by SaltStick Australia operates in addition to your rights under the Australian Consumer Law.
Nothing in our Returns & Refunds Policy or these Terms limits your rights where a product is faulty, unsafe, incorrectly described or otherwise fails to comply with an applicable consumer guarantee.
14. AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Products supplied by SaltStick Australia must comply with applicable consumer guarantees, including that they are of acceptable quality, fit for any disclosed purpose where applicable and match their description.
If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
For a major failure, you may be entitled to reject the product and choose a refund or replacement in accordance with the Australian Consumer Law.
For a failure that is not major, we may be entitled to provide an appropriate remedy within a reasonable time.
You may also be entitled to compensation for reasonably foreseeable loss or damage resulting from a failure to comply with an applicable consumer guarantee.
Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law.
15. FAULTY, DAMAGED OR INCORRECT PRODUCTS
If you believe a product is faulty, damaged, incorrectly supplied or does not match its description, please contact us at:
Please include your order details and information reasonably required for us to assess the issue.
We may request photographs or ask you to return the product where reasonably necessary to assess the issue.
Any assessment process does not limit your rights under the Australian Consumer Law.
Where a product fails to comply with an applicable consumer guarantee, we will provide a remedy as required by law.
16. OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to third-party tools, applications or services through the Website.
These services may be operated independently from SaltStick Australia and may be subject to separate terms and privacy policies.
To the extent permitted by law, we are not responsible for third-party tools or services that we do not own or control.
You should review the relevant third party's terms before using its services.
17. THIRD-PARTY LINKS
The Website may contain links to third-party websites.
Third-party links may direct you to websites that are not operated or controlled by SaltStick Australia.
We are not responsible for the content, security, availability or privacy practices of third-party websites that we do not control.
You should review the relevant third party's terms and privacy policies before providing information or entering into a transaction with them.
18. USER COMMENTS, REVIEWS AND SUBMISSIONS
If you submit a review, photograph, comment, competition entry, suggestion, feedback or other content to us, you confirm that you have the right to provide that content.
You must not submit content that:
- infringes another person's intellectual property or other rights;
- is unlawful, defamatory, misleading, abusive or obscene;
- contains malicious software or code;
- contains another person's personal information without appropriate authority; or
- falsely represents your identity or relationship with another person or organisation.
Subject to applicable law and any specific terms presented when content is submitted, you grant us a non-exclusive licence to use, reproduce and display content you voluntarily submit in connection with our Website, products, business and marketing.
We may moderate or remove user content where reasonably necessary, including where it breaches these Terms.
19. PERSONAL INFORMATION
Your submission of personal information through the Website and our handling of that information are governed by our Privacy Policy.
Our Privacy Policy explains how SaltStick Australia collects, holds, uses and discloses personal information.
20. ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on the Website may contain typographical errors, inaccuracies or omissions relating to matters such as:
- product descriptions;
- pricing;
- promotions;
- offers;
- shipping charges;
- delivery estimates; or
- product availability.
We reserve the right to correct errors or update information where appropriate.
If an obvious error affects an order you have already placed, we may contact you to explain the issue.
Where an order cannot reasonably be fulfilled because of an error, we may cancel the affected item or order and refund amounts paid for the cancelled item or order.
Nothing in this section limits your rights under applicable law.
21. PROHIBITED USES
You must not use the Website or its content:
- for any unlawful purpose;
- to encourage or participate in unlawful activity;
- to infringe our intellectual property rights or those of another person;
- to harass, abuse, threaten, defame or unlawfully discriminate against another person;
- to submit false or misleading information;
- to upload or transmit malicious software or code;
- to collect or track another person's personal information unlawfully;
- to spam, phish, scrape or otherwise misuse the Website;
- to interfere with the Website's operation or security;
- to attempt to gain unauthorised access to our systems; or
- in any other manner that materially breaches these Terms.
We may restrict or terminate access to the Website where reasonably necessary in response to prohibited use.
22. INTELLECTUAL PROPERTY
Unless otherwise stated, content available through the Website, including trademarks, logos, product names, photographs, graphics, videos, text, designs and other material, is owned by or licensed to SaltStick Australia, HLG Aust Pty Ltd or their respective licensors.
SaltStick and associated names, logos and brand assets may be trademarks of their respective owners and are used under licence where applicable.
You may view Website content for personal, non-commercial purposes.
You must not reproduce, modify, distribute, publish, commercially exploit or otherwise use Website content without permission from the relevant rights holder, except where permitted by law.
23. WEBSITE AVAILABILITY
We aim to maintain the availability and proper operation of our Website.
However, we do not guarantee that the Website will always be uninterrupted, secure or error-free.
We may temporarily suspend, restrict or modify access to some or all of the Website for maintenance, updates, security reasons or circumstances outside our reasonable control.
24. DISCLAIMER AND LIMITATION OF LIABILITY
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or another applicable law that cannot lawfully be excluded, restricted or modified.
To the maximum extent permitted by law, SaltStick Australia does not guarantee that access to the Website will always be uninterrupted or error-free.
Where our liability can lawfully be limited, our liability will be limited only to the extent permitted by applicable law.
We do not exclude or limit liability where doing so would be unlawful.
25. INDEMNITY
To the extent permitted by law, you are responsible for loss or damage reasonably incurred by us as a result of your unlawful use of the Website, material breach of these Terms or infringement of another person's rights.
Nothing in this section limits any rights or protections available to consumers under applicable Australian law.
26. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be read down or severed to the extent necessary.
The remaining provisions will continue to operate.
27. TERMINATION
These Terms remain effective while you use the Website.
You may stop using our Website at any time.
We may suspend or terminate your access to all or part of the Website where reasonably necessary, including where we reasonably believe you have materially breached these Terms, engaged in fraudulent activity or created a security risk.
Any rights or obligations that arose before termination will not be affected by termination.
28. ENTIRE AGREEMENT
These Terms, together with the policies and other terms expressly incorporated by reference, constitute the agreement between you and SaltStick Australia regarding your use of the Website and purchases through it.
Failure by us to exercise or enforce a right under these Terms does not constitute a waiver of that right.
29. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Website, products, services, business practices or applicable laws.
The latest version will be published on www.saltstick.com.au with the date it was last updated.
Changes will apply from the date the updated Terms are published unless otherwise stated.
The Terms applicable when an order was placed will continue to apply to that order to the extent required by law.
30. GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia.
You and SaltStick Australia submit to the courts of Victoria and courts entitled to hear appeals from those courts.
Nothing in this section limits any rights you may have under applicable Australian consumer legislation regarding where a claim may be brought.
31. CONTACT INFORMATION
Questions regarding these Terms, your order or products purchased through SaltStick Australia can be directed to:
HLG Aust Pty Ltd
Trading as SaltStick Australia
Email: info@saltstick.com.au
Website: www.saltstick.com.au